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Duties & Taxes

Duties and taxes vary by country and are not included in a customer's shipping costs. USPS shipping methods sometimes avoids these fees. Duties and taxes are determined by each item's HS code and the value. Examples of these HS codes are: #3920 for sheet plastics like base, topsheet, and tip fill, #7326 for metal edge, and #4008 for VDS. Duties and taxes can be estimated with a calculator here.

UPS Standard Brokerage Fees

Canadians may choose UPS Standard as a shipping method. UPS Standard is unique in that it does not include the service of clearing your package at customs. UPS, unless told otherwise, will assign a broker to your shipment and charge you for the service. UPS calls this an "entry preparation fee" and it is based on the value of the package (published here). This fee can be avoided if you choose to self-clear your shipment (or choose a different shipping method). Here is how to clear the package yourself:
  1. You have to notify UPS that you will be self-clearing your package(s). Once you have tracking numbers, you can preemptively call UPS and let them know. If you don’t call them in time or if they attempt delivery anyway, you can refuse the package. The package will be held at the UPS hub for you to clear for 5 days. After 5 days it will be shipped back to the sender.
  2. Contact UPS Canada Customs (1-888-520-9090) to be emailed a copy of the manifest.
  3. Print (2) copies of the manifest and (1) copy of the invoice.
  4. Go to your local CBSA office. UPS should tell you which CBSA office they work with. If they don’t you can ask CBSA (800-461-9999).
  5. At the office you will fill out a B3 form on their computer. You can print out this document online to fill out, but it is a broad document that applies to many situations so many sections are left blank. For this reason it's suggested that filling it out in-person is faster and easier.
  6. The CBSA agent will print out the completed B3 and you will sign it. The signed paperwork is now submitted for processing.
  7. The CBSA office will let you know once the processing is complete and the goods are cleared. You will pay the duties and taxes at the CBSA office.
  8. The CBSA agent will now stamp the B3. This stamped page is what UPS needs in order to deliver the package. Many CBSA offices will email or fax this stamped document to UPS directly. Occasionally they may give you a copy which you will have to scan and email to UPS yourself.
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Other Tips
  • If you are purchasing for a business, you will need to get an Importer Number while at the CBSA office if you don't already have one.
  • When calling CBSA, press 0 to speak to an agent and ask for a commercial customs agent.

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